The Closing Atelier™Estado de la transacción para clientes inmobiliarios
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Este documento está disponible por ahora solo en inglés. La traducción se agregará después de la revisión legal.

The Closing Atelier™ Terms of Service

DRAFT – pending review by counsel. Not yet in effect. Placeholders must be completed and every section approved by counsel before launch.

Last updated: October 8, 2026 · Provider: The Closing Atelier, LLC, an Illinois limited liability company ("we", "us"), operating The Closing Atelier (the "Service"). Contact: theclosingatelier@gmail.com · 10715 S. Roberts Rd., Palos Hills, IL 60465.

Service area: the Service is currently offered only to real estate licensees licensed in Illinois for transactions involving Illinois property. Its templates and reminders follow common Illinois practice and must be checked against each signed contract.

1. Who these terms cover

By creating an account, signing in with an access code, or submitting a form you agree to these terms. If you use the Service for a brokerage or company, you confirm you may bind it.

Age (18+). The Closing Atelier is meant for adults. Agents must be at least 18. Clients must be at least 18 or be invited by their agent together with a parent or guardian. The service is not directed to children under 13, and we do not knowingly collect their information; if we learn we have, we delete it.

2. What the Service is (and is not)

The Service is a communication and status-tracking tool. It lets an Agent post milestones, dates, checklists, documents and messages, and lets that Agent's clients see them.

Fair housing. The Closing Atelier supports the Fair Housing Act and the Illinois Human Rights Act. Our software is built to help agents serve every client equally. We do not allow our tools to be used to discriminate on the basis of race, color, religion, sex (including sexual orientation and gender identity), disability, familial status, national origin or any other characteristic protected by federal, state or local law. Agents remain responsible for their own fair housing compliance.

3. Accounts and security

You must give accurate information, keep your password and two-factor device secure, and tell us promptly at theclosingatelier@gmail.com if you suspect unauthorized access. Agents may only invite clients they actually represent and may only upload information they are allowed to share. Do not upload Social Security numbers, full bank or card numbers, or wire instructions.

4. Acceptable use

You will not: break the law; harass anyone; discriminate or publish content that indicates a preference, limitation or discrimination based on a protected class under federal, state or local fair housing law; send marketing texts or emails without the consent the law requires; upload malware; probe, scan or test the Service's security without our written permission; access another person's data; scrape the Service; or resell it without our consent.

5. Subscription, free first client file, automatic renewal and cancellation

Automatic renewal offer terms (shown again next to the purchase button):

Refunds: Paid billing is not turned on. No card is collected for the one free client file, and it never charges anyone. Before any card is charged, this paragraph will state whether monthly fees are refundable. If a billing error is ours, we will refund the affected amount.

Failed payments: if a payment fails we will email you. After a 7-day grace period, Agent tools become read-only until payment is fixed.

When a subscription ends (cancellation, lapse or account closure) (pending counsel review): client access depends on the Agent's subscription; there is no separate client-owned account. When an Agent cancels, the subscription lapses (payment grace period over, or subscription deleted), or the Agent closes the account, a ninety (90) day hold begins. During the hold (a) every client keeps read-only access to that Agent's shared files (they can view their file and documents, but cannot send messages, upload, sign or change anything), (b) the Agent can still sign in to export everything (a full account export, or each file's ZIP), and (c) each client receives an email with a one-time link to download the documents that client uploaded. Before the data is deleted, we email the Agent and the clients 7 days before deletion so they can export it. At the end of the ninety (90) days, every file of that Agent (and, for a closed account, the account), including documents, messages and client invitations, is permanently deleted (stored documents are overwritten and removed; we keep only a log entry recording that a deletion happened, with no file contents or personal details). The Agent may choose to delete everything sooner. If the Agent resubscribes before deletion, the files and full client access are restored. Record retention is the Agent's and the sponsoring broker's responsibility, not ours: you must keep your own transaction records for 5 years (68 Ill. Adm. Code 1450.755); The Closing Atelier does not retain records on your behalf, so export your records before the hold ends. A former client may be invited to a new file by any agent; we do not refer clients to agents.

Retention schedule. Retention: we keep client file data while the Agent’s account is active. After the subscription is canceled or lapses, or the Agent closes the account, there is a 90-day hold: clients have read-only access, the Agent can still sign in to export everything, and we email the Agent export reminders. After 90 days the data is permanently deleted (the Agent can choose to delete it sooner). Backups are deleted after 30 days. Email and text-message send logs are kept 30 days or less. The security audit log is kept 1 year, after which names, IP addresses and details are removed. AI intake data is kept 30 days. Billing records are kept 7 years and contain no client data. We do not keep records on the Agent’s behalf: Illinois sponsoring brokers must keep their own transaction records for 5 years (68 Ill. Adm. Code 1450.755). The periods above are pending counsel review, except the 7-year billing-record period, which is final.

Polski: Przechowywanie danych: dane teczek klientów przechowujemy, dopóki konto Agenta jest aktywne. Po anulowaniu lub wygaśnięciu subskrypcji albo zamknięciu konta przez Agenta obowiązuje 90-dniowy okres wstrzymania: klienci mają dostęp tylko do odczytu, Agent nadal może się zalogować i wyeksportować wszystkie dane, a my wysyłamy Agentowi przypomnienia o eksporcie. Po 90 dniach dane są trwale usuwane (Agent może zdecydować o wcześniejszym usunięciu). Kopie zapasowe są usuwane po 30 dniach. Rejestry wysłanych e-maili i SMS-ów przechowujemy nie dłużej niż 30 dni. Dziennik audytu bezpieczeństwa przechowujemy 1 rok, po czym usuwamy z niego imiona i nazwiska, adresy IP i szczegóły. Dane wprowadzane do funkcji AI przechowujemy 30 dni. Dokumentację rozliczeniową przechowujemy 7 lat; nie zawiera ona danych klientów. Nie przechowujemy dokumentacji w imieniu Agenta: sponsorujący brokerzy w Illinois muszą sami przechowywać dokumentację transakcji przez 5 lat (68 Ill. Adm. Code 1450.755). Powyższe okresy są w trakcie weryfikacji prawnej, z wyjątkiem 7-letniego okresu przechowywania dokumentacji rozliczeniowej, który jest ostateczny.

Español: Conservación de datos: conservamos los datos de los expedientes de clientes mientras la cuenta del Agente esté activa. Cuando la suscripción se cancela o vence, o el Agente cierra la cuenta, hay un período de retención de 90 días: los clientes tienen acceso de solo lectura, el Agente puede seguir iniciando sesión para exportar todo y le enviamos recordatorios de exportación. Después de 90 días los datos se eliminan de forma permanente (el Agente puede elegir eliminarlos antes). Las copias de seguridad se eliminan después de 30 días. Los registros de envío de correos y mensajes de texto se conservan 30 días o menos. El registro de auditoría de seguridad se conserva 1 año; después se eliminan los nombres, las direcciones IP y los detalles. Los datos de entrada de IA se conservan 30 días. Los registros de facturación se conservan 7 años y no contienen datos de clientes. No conservamos registros en nombre del Agente: los corredores patrocinadores de Illinois deben conservar sus propios registros de transacciones durante 5 años (68 Ill. Adm. Code 1450.755). Los períodos anteriores están en revisión por un abogado, excepto el período de 7 años para los registros de facturación, que es definitivo.

Draft for counsel review (Oct 28, 2026 — file caps and Agent Plus / Investor). Not yet in effect.

Agent plans (auto-renew, billed monthly): Agent at $29.99/month includes up to 50 client files per subscription year. Agent Plus at $39.99/month includes up to 100 client files per subscription year. A subscription year is the rolling 12 months that starts on the agent's paid subscription start date. Files created in that window count; when the year turns over, the count resets. Buyers and sellers who come through the agent's invite or link never sign up or pay.

Investor plan (auto-renew, billed monthly): $29.99/month for up to 30 client files per subscription year, for people who buy or sell without an agent. No real estate license is required. Investor accounts are not platform-admin "Owner" accounts.

At the cap: creating a new client file is blocked with a message that includes contact email theclosingatelier@gmail.com and phone (708) 576-1672. Existing files stay fully usable.

Mid-cycle upgrade (Agent → Agent Plus): the file cap rises immediately to 100 for the same subscription year; year start does not reset. Proration and how the first Agent Plus charge is calculated: pending counsel wording.

Downgrade (Agent Plus → Agent, or any lower cap): existing files stay readable and usable; only creating new files is blocked if the account is already over the new cap.

Pros $19.99/month and By Owner $9.99 per file (one-time) are unchanged. Auto-renew disclosures must list $29.99 (Agent), $39.99 (Agent Plus), $19.99 (Pros), and $9.99 (By Owner) where prices are recited.

Complimentary file and license record. Your first client file is on us. One complimentary file per Illinois real estate license. An active IDFPR license number is required to verify eligibility. After your complimentary file, additional client files require Agent ($29.99/month, up to 50 client files per subscription year) or Agent Plus ($39.99/month, up to 100). We verify your license with the Illinois Department of Financial and Professional Regulation and use it to apply your one complimentary file. Your license number is never displayed publicly or shared. The license number is checked against the Illinois Department of Financial and Professional Regulation register; if the automated check is unavailable, a person reviews it before the complimentary file is applied, and you can ask for a review if your number was entered by mistake or used by someone else. We store only a protected (keyed hash) form of the number, never the number itself, and use it for nothing else. The complimentary file is not tied to referrals or to any payment from a lender, title company or other settlement provider. If you delete your account, we keep only a protected record of your license number and the date your complimentary file was used. We do this solely to apply the one-per-license limit, and we delete it after 5 years. All other account data follows our 90-day deletion schedule.

Polski (tłumaczenie oczekuje na weryfikację native speakera): Pierwsza teczka klienta na nasz koszt. Jedna bezpłatna teczka na jedną licencję pośrednika nieruchomości w stanie Illinois. Do potwierdzenia uprawnienia wymagany jest numer aktywnej licencji IDFPR. Po wykorzystaniu bezpłatnej teczki kolejne teczki klientów wymagają planu Agent (29,99 USD miesięcznie). Jeśli usuniesz konto, zachowamy wyłącznie zabezpieczony zapis numeru Twojej licencji oraz datę wykorzystania bezpłatnej teczki. Robimy to wyłącznie w celu stosowania limitu jednej teczki na licencję i usuwamy ten zapis po 5 latach. Wszystkie pozostałe dane konta podlegają naszemu 90-dniowemu harmonogramowi usuwania.

Español (traducción pendiente de revisión nativa): Su primer expediente de cliente corre por nuestra cuenta. Un expediente de cortesía por licencia de bienes raíces de Illinois. Se requiere un número de licencia activa del IDFPR para verificar la elegibilidad. Después de su expediente de cortesía, los expedientes de clientes adicionales requieren el plan Agente (29,99 USD al mes). Si elimina su cuenta, conservamos únicamente un registro protegido de su número de licencia y la fecha en que se usó su expediente de cortesía. Lo hacemos solo para aplicar el límite de uno por licencia y lo eliminamos después de 5 años. Todos los demás datos de la cuenta siguen nuestro calendario de eliminación de 90 días.

When paid plans are turned on, card payments will be processed by Stripe. We do not store full card numbers. No cards are charged while billing is in test mode.

5A. Virtual Staging add-on (optional)

What it is. An optional, separately billed add-on that lets an Agent upload interior or exterior photos to a transaction file and create computer-generated ("AI") versions showing furniture, décor or landscaping in a chosen style ("Staged Images"). Staged Images are illustrations. They are not photographs of the property as it is, and they are never a statement about the property's condition, size, features or value.

Automatic renewal offer terms for the add-on (also shown next to the subscribe button):

Your responsibilities for uploaded photos (upload content rules). Each time you upload a photo you confirm, and you agree, that:

1. Rights. You own the photo or have written permission from its copyright owner (for example the photographer, or a listing-photo service under its license) to upload it, to have it altered by computer, and to share altered versions with your clients. Many listing photos are licensed to agents for limited uses only, and owning the listing does not mean owning the photos. You also have the property owner's or your client's permission to photograph and show the property. 2. No misrepresentation. You will not use the add-on, or any Staged Image, to hide or misrepresent the property's condition, defects, structure, room sizes, fixtures, views or surroundings. Virtual staging may only add or remove movable furniture and décor (and, for exteriors, show landscaping concepts). It may not change walls, floors, windows, ceilings, roofs, permanent fixtures, damage, the view, or anything outside the owner's control such as power lines, neighboring buildings or roads. 3. Content. You will not upload photos showing people (especially children) without permission, personal documents, license plates you do not have a reason to show, or anything unlawful, sexual, hateful or infringing. We may remove such content. 4. Disclosure in your own advertising. Every Staged Image carries a permanent, visible label "Virtually staged – for illustration only". You must not remove, crop out, cover or alter the label or the concept-rendering notice. If you use a Staged Image anywhere outside the Service (for example the MLS, a listing website, social media or print), you are solely responsible for following the law and the rules that apply to you, including the Illinois Real Estate License Act of 2000 and its advertising rules, the National Association of REALTORS® Code of Ethics (if you are a member), and your MLS's rules. For example, MRED (the Chicago-area MLS) rules require that virtually staged photos be disclosed and limit staging to personal property not conveyed with the sale. Exterior "landscaping" images are labeled as concept renderings because the landscaping shown is not part of the property and does not exist. Showing the unaltered original next to the Staged Image is good practice and may be required. 5. Your clients. Staged Images appear in your client's portal next to the unaltered original. You can hide a Staged Image from your client or delete it at any time.

AI image disclaimer. Staged Images are produced automatically by a computer model and may contain errors, odd details or objects that look out of place. Review every Staged Image before sharing it. Staged Images are provided "as is" for illustration only. We do not promise they are accurate, suitable for any listing service, or free of third-party rights in the generated décor. You are responsible for deciding whether and how to use them. In this version the Service ships with an offline demonstration generator (images are marked "DEMO RENDER"). If we connect a third-party image-generation provider, we will name it in the Privacy Policy before photos are sent to it.

Our license and retention. You keep your rights in the photos you upload. You give us the limited license in section 7 to store, process, re-encode, label and display them, and to send them to our image-generation provider (if any) only to create Staged Images for you. When you upload, we remove embedded metadata (such as GPS location and camera details). Uploaded photos and Staged Images are kept with the transaction file. They are deleted when you delete them, delete the file, or close your account, and otherwise under the retention rules in section 5 and the Privacy Policy. If the add-on ends, existing Staged Images stay visible to you and your clients (still labeled) and you can still delete them, but you cannot upload or create new ones.

Suspension. We may suspend the add-on or remove Staged Images if we reasonably believe they are being used to mislead consumers or infringe someone's rights.

5B. Speak update (voice-to-text), email forwarding, summaries, quotes, appointments and calendars

[attorney review — draft added Oct 8, 2026]

5C. Electronic signatures: use your own provider

6. Text messages and email

Text messages ("The Closing Atelier alerts") are sent only to people who have opted in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. A plain-words request such as "stop texting me", "unsubscribe" or "remove me" also opts you out. See the SMS Terms. Agents who send texts through the Service are responsible for having the required consent and for the content of their messages.

7. Your content and our license

You keep ownership of everything you upload or write ("Your Content"). You give us a limited, non-exclusive license to host, copy, process, transmit and display Your Content only to run, secure and support the Service for you and the people you share it with. Agents confirm they have the rights and consents needed for content they upload.

Photos and uploads. By uploading a photo or document, you confirm that you own it or have permission to use it, and that you have any consent needed from people shown in it. You keep ownership. You give The Closing Atelier a limited license to store, process, display and transmit it only to run the service for you and the people you share it with. We remove content that infringes others’ rights when properly notified at theclosingatelier@gmail.com.

7B. Your data belongs to you

Your client data belongs to you. We process it only to run your client files and provide the service you asked for. We never sell it, rent it, or use it for our own marketing. We share it only with the service providers that help us run The Closing Atelier (such as hosting, payments, email, and text messaging), under confidentiality obligations, or when the law requires. You can export your data or delete it at any time.

Polski: Dane Twoich klientów należą do Ciebie. Przetwarzamy je wyłącznie po to, aby prowadzić Twoje teczki klientów i świadczyć usługę, o którą prosisz. Nigdy ich nie sprzedajemy, nie wynajmujemy ani nie wykorzystujemy do własnego marketingu. Udostępniamy je wyłącznie dostawcom usług, którzy pomagają nam prowadzić The Closing Atelier (takim jak hosting, płatności, e-mail i wiadomości SMS), na podstawie zobowiązań do zachowania poufności, lub gdy wymaga tego prawo. W każdej chwili możesz wyeksportować swoje dane lub je usunąć.

Español: Los datos de sus clientes le pertenecen a usted. Los procesamos solo para gestionar sus expedientes de clientes y prestar el servicio que usted solicitó. Nunca los vendemos, alquilamos ni usamos para nuestro propio marketing. Solo los compartimos con los proveedores de servicios que nos ayudan a operar The Closing Atelier (como alojamiento, pagos, correo electrónico y mensajes de texto), bajo obligaciones de confidencialidad, o cuando la ley lo exige. Puede exportar sus datos o eliminarlos en cualquier momento.

The license in section 7 is the only right you give us in Your Content. It ends when the content is deleted (backup copies roll off within 30 days), it does not let us sell Your Content or use it for our own marketing, and it does not let any AI provider train on it. Details, including the service providers we use and how long we keep data (pending counsel review), are in the Privacy Policy.

7A. Copyright complaints (DMCA)

We respect copyrights and expect our users to do the same. If you believe that content on our website or in our app (for example a photo, logo or document a user uploaded) infringes your copyright, send a written notice to our agent for copyright notices:

Agent for copyright notices, The Closing Atelier, LLC · 10715 S. Roberts Rd., Palos Hills, IL 60465 · Email: theclosingatelier@gmail.com (subject line: "DMCA notice") · Phone: (708) 576-1672

Under 17 U.S.C. §512(c)(3), your notice must include:

When we receive a valid notice, we remove or disable access to the material promptly and tell the user who posted it.

Counter-notice. If you believe material was removed by mistake or misidentification, you may send a counter-notice to the same agent under 17 U.S.C. §512(g)(3), with: your physical or electronic signature; a description of the removed material and where it appeared before removal; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; and your name, address and phone number, with a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any district where we may be found) and that you will accept service of process from the person who sent the original notice. Unless that person tells us they have filed a court action, we may restore the material 10 to 14 business days after we receive your counter-notice.

Repeat infringers. We close the accounts of users who repeatedly infringe others' copyrights, in appropriate circumstances.

Knowingly false notices or counter-notices can create liability for damages (17 U.S.C. §512(f)). This address is only for copyright complaints. For anything else, contact us at theclosingatelier@gmail.com.

8. Intellectual Property — Copyright & Trademarks

Ownership. The Service, including the website and app, belongs to The Closing Atelier, LLC or its licensors. To the extent protected by law, the text, templates, checklists, guides, design and software code of the website and app are protected by U.S. copyright law. The name "The Closing Atelier" and the key logo are our trademarks (see "Trademarks" below).

Permitted personal use. You may view pages of the website and app for your own personal or internal business use, and you may print or download a copy of our free guides and your own transaction materials for that use, so long as you keep all copyright, trademark and other notices.

Your license to use the Service. While your account is in good standing, we give you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose: for Agents and Professionals, to manage their own client files and business; for Clients, to view and take part in their own transaction. You may not sublicense, sell, assign or share this license. It ends when your account ends or when we suspend it under these terms.

What you may not do. Unless we agree in writing or the law allows it, you may not: copy, reproduce, republish or redistribute the Service or its content, except printing or downloading your own files and our free guides for your own use; modify it or create derivative works from it; decompile, disassemble or reverse engineer the software, or try to extract its source code; scrape, crawl or harvest the Service or its content with bots or other automated tools; frame or mirror the website or app; use our content to build or train a competing product or an AI model; remove or change any copyright, trademark or other notice; use our name, logo or a confusingly similar name, logo or domain without our written permission; or use our name or logo as a search keyword, domain name or social media username or handle.

Your uploads. You confirm that you own or have permission to use everything you upload, including logos, photos and documents, and that it does not infringe anyone's rights.

Your content stays yours. Section 7 controls Your Content. You keep ownership of your client data and everything you upload or write. We get only the limited license in section 7, which is used only to run, secure and support the Service for you and the people you share it with. Nothing in this section gives us any other right in Your Content.

Feedback. If you send ideas or suggestions about the Service, we may use them to improve it without obligation to you. Feedback does not include Your Content.

Trademarks. The Closing Atelier™ and the key logo are trademarks of The Closing Atelier, LLC. We do not claim copyright in the key logo artwork. They are not registered trademarks, so we use ™, not ®. You may not use them without our written permission, except to refer accurately to our Service.

Enforcement. Unauthorized use of the Service or its content may cause irreparable harm, and we may seek injunctive or other equitable relief, without posting a bond where the law allows, in addition to any other remedies. You agree to cover our reasonable costs and attorneys' fees caused by your infringement or misuse of the Service. If we do not act on a violation right away, we keep the right to act on it or any later violation. Claims about our intellectual property may be brought in the state or federal courts in Cook County, Illinois, as set out in section 15.

Other companies' marks. REALTOR® is a federally registered collective membership mark that identifies real estate professionals who are members of the National Association of REALTORS®. MLS names (such as MRED), Google and Google Calendar, Apple, Outlook, Stripe, DocuSign, Dotloop, Dropbox Sign, Twilio, Zillow and other names we mention belong to their owners. We use them only to identify those products and services. The Closing Atelier is not affiliated with, sponsored by or endorsed by any of them.

Fonts and open-source software. Fonts: Cormorant Garamond © 2015 The Cormorant Project Authors and Inter © 2016 The Inter Project Authors, used under the SIL Open Font License 1.1 (license texts: /fonts/OFL-cormorantgaramond.txt and /fonts/OFL-inter.txt). Open-source software components keep their own licenses; notices are available on request at theclosingatelier@gmail.com.

All rights not expressly granted in these terms are reserved.

9. Privacy

Our Privacy Policy explains how we handle personal information. For client information, the Agent decides what is collected and shared; we process it on the Agent's behalf.

10. Availability and changes

We work to keep the Service available and secure but do not guarantee it will be uninterrupted or error-free. We may change features. If we make a material change to these terms we will notify Agents by email at least 30 days in advance; continuing to use the Service after that date means you accept the change.

Third-party links and services. Our website and app may link to services we do not control, such as e-signature, calendar, payment or partner websites. We are not responsible for their content, security or privacy practices. Please review their terms before using them.

Do not rely on the Service as your only reminder. We work to keep The Closing Atelier available and secure, but we cannot promise it will always be uninterrupted or error-free. Planned maintenance is announced in advance when possible. Texts and emails may be delayed by carriers or providers. Do not rely on the app as the only reminder of an important deadline.

11. Suspension and termination

We may suspend access to protect the Service, other users or the public, or for serious or repeated violations of these terms, and will tell you why where lawful. You may close your account at any time.

12. Disclaimers

The full warranty disclaimer is not in effect until counsel approves it. Until then, do not treat the Service as a finished product for a real closing: paid billing is off, and the Service is a coordination tool, not a guarantee that a deadline, closing, or payment will happen.

12C-1. Pro Directory categories and badges

12D. Documents uploaded by professionals

Under attorney review.

12E. Payment requests from professionals

Under attorney review.

12F. Repair tracking

Under attorney review.

12G. City closing-requirements checklists

Under attorney review.

13. Limitation of liability

Plain-English summary (draft): In plain English: the service is provided “as is”. To the extent the law allows, The Closing Atelier is not responsible for indirect or consequential losses, such as a missed deadline, a delayed closing or funds lost to fraud, and our total responsibility is limited to the fees you paid us in the 12 months before the claim [cap to be set by counsel]. Some laws do not allow these limits, so they may not apply to you. The full terms control.

Counsel has not set a dollar cap, and no cap is in effect. The plain-English summary above is not the final clause. Limits that the law does not allow will not be applied.

14. Indemnity

Counsel has not approved an indemnity clause, and none is in effect. Agents remain responsible for the accuracy of what they upload and for following their own license and advertising rules.

15. Governing law and disputes

These terms are governed by the laws of the State of Illinois. Venue for a dispute is the state or federal courts in Cook County, Illinois. These terms do not include an arbitration clause or a class-action waiver. Counsel may add either later; if so, we will post the change before it applies.

16. Contact

The Closing Atelier, LLC · 10715 S. Roberts Rd., Palos Hills, IL 60465 · theclosingatelier@gmail.com

Website: https://closingatelier.com. Founder and CEO: Anett Y. Wator.